Other Departmental Operations

Are departmental policies important?

Ideal answer: Yes. University policy is sometimes not detailed enough to provide guidance specific to departmental operations. Departmental policies are useful in helping faculty, staff, and students understand management's expectations for that area. They also assist in minimizing conflict between those internal and external to the operation.

Is it important to document key business processes?

Ideal answer: Yes. Key processes should always be well documented so that business can continue as usual in the absence of the primary business process owner. They are also great tools for training new hires and existing staff across positions. Key processes are the processes the unit engages in to achieve the mission and function of their unit.

Does Internal Audit often suggest additional training in audit reports?

Ideal answer: Yes. The lack of appropriate training is often the reason why internal controls break down in processes. People generally want to do the right thing, but they need to know the right way to perform the activity.